Job Description

Key ResponsibilitiesCustomer Relationship (CRE) Responsibilities:

Handle incoming customer queries via email, social media, live chat, and other channels. Build and maintain strong relationships with customers to ensure high satisfaction and loyalty. Respond to customer complaints and issues promptly, ensuring effective resolution. Gather customer feedback and insights to improve service and product offerings. Support CRM campaigns, loyalty programs, and personalized communications. Maintain accurate records of customer interactions in CRM tools.

Social Media Responsibilities:

Develop, schedule, and publish engaging content across social media platforms (Instagram, Facebook, X (Twitter), LinkedIn, TikTok, etc.) Monitor and respond to comments, DMs, mentions, and customer engagement on social platforms. Collaborate with design and content teams to create graphics, videos, and stories. Analyze social media performance using tools like Meta Business Suite, Instagram Insights, etc. Track social trends and competitor activity to inform content and strategy. Support social media campaigns and influencer collaborations.
Job Types: Full-time, Permanent

Pay: ?11,434.40 - ?25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person