Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Customer Relations Executive

Property and Asset Management

What this Job Involves

You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

How We support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include

Handling the unit HOTO related activities. Coordinate with Sales team to schedule possession and customer visits. The Executive is responsible for maintaining the Club, banquet and complaint Management, Soft Services. Work closely with the Facility Engineer. Brief customer regarding the rules and regulations of the condominium. Assist in the documentations, MIS

• Coordinating, scheduling and conducting unit area handing taking over activities
• Maintaining and monitoring all the activities related to unit handover and provide support for office Administration
• Maintaining all the activities of handover event
• Ensure upkeep of the unsold or not handed over units
• Keeping a track and following up with the concerned person for closing the concerns raised by customers during handover
• Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
• Perform related duties as assigned by the FM
• Receive & log calls/complaints/requests from clients/customers/tenants etc.
• Forwarding on reactive calls to FM / Engineers / maintenance staff
• Issue job cards
• Handle Complaint Management System efficiently and effectively
• Answering queries from the clients / customers
• Provide necessary inputs for Daily Management Report
• Ensure that DMR is shared with all the stake holders daily
• Generating Performance reports to present to the Management on Monthly basis
• Monitoring the ongoing works schedule
• Filing of paperwork
• Taking/Producing Minutes of Weekly and Monthly Meetings

Interested? An ideal candidate would need to have the following qualifications

• Are you a degree holder with two to five years' experience in facilities management?
• Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
• Do you have a proven track record in rolling out improvement initiatives?
• Flexibility in working with a team.
• Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
• You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
• Ability to multi-task in a fast paced, constantly changing environment
• Procedure oriented, ability to work a flexible schedule including overtime and workday changes

If you said yes to all these, then we encourage you to apply.

Desired experience and technical skills

Required

• Bachelor's Degree or graduate/MBA or related field preferred
• Basic understanding PC hardware and connectivity components
• Strong knowledge of Windows OS & Office
• Basic understanding of WEB technologies and components
• Excellent phone skills, good listener
• Experienced in communicating with senior and executive level managers
• Good written and verbal communications

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Reporting:

You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

Sound like you? Here is what we're looking for:

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site -Kolkata, WB

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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