Customer Relations Exec For A Oem
Year Pune, Maharashtra, India
Job Description
Customer Relations Exec For a OEM
From 1 to 2 year(s) of experience
9 Not Disclosed by Recruiter
Pune
or
Roles and Responsibilities
- Exp of Handling inbound and outbound Calls
- Registering & maintaining the call records
- Maintain CRM activities copies and records (Soft & Hard)
- Query acknowledgement and followed action update call
- Sales leadacknowledgement and followed action update call
- PSF/CSI Activities (Calling & Reporting)
- Instant Feedback collection and report generation
- Capturing Customer\'s Feedback, Suggestion, Complaint & Escalating
- Customer Feedback/Complaint Card
- Provide clear information about product, services and process
- Escalate & Co-ordinate with the Sales Team to Resolve Customer Concerns
- Ensure Customer Satisfaction & Maintain Relationships
Role:Customer Success, Service & Operations - Other Salary: Not Disclosed by Recruiter Industry:Automobile Department:Customer Success, Service & Operations Role Category:Customer Success, Service & Operations - Other Employment Type:Full Time, Permanent
Key Skills
Customer RelationshipInboundOutbound Calling
Education UG:Any Graduate
Company Profile
SKILLVENTORY
- Exp of Handling inbound and outbound Calls
- Registering & maintaining the call records
- Maintain CRM activities copies and records (Soft & Hard)
- Query acknowledgement and followed action update call
- Sales leadacknowledgement and followed action update call
- PSF/CSI Activities (Calling & Reporting)
- Instant Feedback collection and report generation
- Capturing Customer\'s Feedback, Suggestion, Complaint & Escalating
- Customer Feedback/Complaint Card
- Provide clear information about product, services and process
- Escalate & Co-ordinate with the Sales Team to Resolve Customer Concerns
- Ensure Customer Satisfaction & Maintain Relationships
Contact Company:SKILLVENTORY
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Job Detail
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Job IdJD2979842
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear