Job Description

- Excellent knowledge about booking form (including terms and conditions)- Relationship Building: Meeting and greeting customers to resolve queries and ensuring building of a long term relationship with them.- Be the single point of contact (SPOC) for all post-sales communication with the customers- Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.- Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque.- Follow-up for stamp duty and registration- Proper knowledge of Project APF file (documents required for project APF)- Complete knowledge of bank loan process along with documents required (salaried as well as Self-employed)- Knowledge of stamp duty calculation.- Knowledge of ready reckoned rate.- Sending the Demand Letters on Time and ensuring Timely collection of Due Amount.- Providing Clients with Requisite Documents in Lieu of Loan Disbursement.- Coordinating with the bank for disbursements.- Dispatch of Receipts for Payments Made. GST, TDS Computation and Ensuring that the same is collected from the clients- Coordinate with site personnel for flat hand over and ensure update of all records of the customers.- Prepare collection MIS report for the management.- Ensure high service levels and promptness in handling customer issues & complaints.- After receipt of bank sanction letter/ stamp duty & Registration Fees.- Sending draft agreement to client.- Knowledge about draft agreement- Should be familiar with legal language related to Draft & Agreement.- Mailing required receipts to the client upon receipt of payment- Generating demand letter and NOC for 1st disbursement- Payment recovery from bank.- Maintaining relationship with all booked clients- Handling process from after booking to till possession. (ref:updazz.com)

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