Customer Relation Executive

Year Delhi, India

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Maintain up-to-date customer database and records in the system
Sales and Service Reminder call to customers as per process
Take appointments during Sales and Service Reminder calls and update the system
Post Sales and Service Feedback calls to customers as per the process
Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
Do Insurance renewal reminder calls and promote Company Insurance.
Make service measure calls as per requirement
calls as per requirement

Expertia AI Technologies

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