Job Description

Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy firm.
We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road.
Designation: Customer Relation Executive
Sector: Retail
Location: CG Road
Experience: 2+ years
Mon to Saturday - 10 AM - 8 PM ( Monday - Saturday)
Salary : 24000 - 27000
Role:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Provide proper refund and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Identify and develop problem solving methodologies to resolve customer issues.
• Having knowledge of social media platforms.
• Assist customers with the help of Mail and live chat

Required Skills:

• Strong analytical and problem-solving skills.
• Good organizational and communication skills.
• Candidates preferred from the Retail Industry

Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period.