Job Description

Date: Sep 25, 2023 Location: Mumbai, IN Company: Carestream Health
Innovation that sparks imagination. Continue on to your next challenge with us. Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications\xe2\x80\x94all backed by a global service and support network. Carestream\xe2\x80\x99s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide. At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!
Compensation

• This range reflects Carestream\xe2\x80\x99s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate\xe2\x80\x99s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

Position Summary:

• Ability to place orders in the SAP system
• Strong problem-solving skills and ability to follow-up on issues. Review all customer purchase orders for DO, CR,
• Service upgrades and accessories
• Interacts directly with worldwide country contacts, Supply chain planners, Master Data, Credit Dept, US shipping
• offices, Warehouse operations, and Carestream transportation area to ensure all order/ shipment requirements are
• properly communicated and adhered to.

Position Responsibilities:

US&C Exports Job Allocation 50%

• Identifying and resolving issues related to orders.
• Tracks shipments using various carrier websites and communicates information to customers as required
• Handles numerous specialized order management functions such as Return Authorizations/ Credits, pricing issues/
• quotes, legalization of shipping documents, and coordinating shipment requirements between different CSH US sites
• and subsidiaries.
• Ensures US supplied orders meet customer requirements, as well as US and country specific government regulatory
• requirements.

COS Analyst Job Allocation 50%

• Check Eshop Orders placed by Customer and create equipment & Media Orders in SAP.
• Create Customers\xe2\x80\x99 PFI in SAP.
• Support customers on E-shop issues.
• Create Internal Orders in SAP (Free of Charge Orders, Samples, Events, Special Sales Agreements etc.)
• Interact with Supply-Chain and Logistics for product availabilities and delivery issues and provide updates to
• customers accordingly. Escalate pricing issues to Customers, if any.
• Create financial documents in SAP (Rebates, Adjustments, Deferrals)
• Apply the Capitalization Process in agreement with Controllers, Lead to order & IBM. (including asset handling).
• Manage Customers\xe2\x80\x99 Claims and Returns for Media in SAP as well as their associated amounts for approval.
• Correct wrong invoice documents in SAP for related Equipment Orders.
• Run daily, weekly, and monthly Reports in C4C and SAP to track day to day Order Management activities, Quality
• Checks and SLA\xe2\x80\x99s performance.
• Run Reports for Audit Reviews (SOX).
• Liaison with Compliance team to get orders and forwarder agents approved.
• Liaison with Credit to confirm payments received from customers.
• Create Shipping Instructions for goods pick-up from warehouse of the customer.
• Generating Shipping documents as and when necessary and co-ordinate with Customers for their confirmation.
• Generating Invoices and dispatching it to customers

Required Skills & Education:

Education - Bachelor\xe2\x80\x99s Degree Language - Strong proficiency in English, both oral and written Experience - 3+ years experience in Customer Service Schedule - Monday to Friday 9 hours with a shift window 1230 hrs - 0030 hrs IST. Flexibility to adjust schedule to business needs Abilities -

• Strong customer service orientation
• Attention to detail and ability to multitask
• Strong communication skills, both verbal and written
• Team player with a positive attitude
• Must be able to work effectively with different country cultures and language barriers
• Export and import knowledge (incoterms, duties, export invoices, etc).
• Strong problem-solving and critical thinking skills
• Able to work in a fast-paced and high-stress environment
• Sense of u \xe2\x80\xa2 Sense of urgency and ability to prioritize tasks effectively

Application Knowledge - SAP MS Office (Excel, Word, PowerPoint) Carestream is an Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applying for a job with Carestream All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process Requisition ID: 3544