Customer Experience Officer

Year    Bengaluru, Karnataka, India

Job Description

About the Company - TCNS is one of the largest women's fashion & lifestyle company in India, with four segment defining brands - W, Aurelia, Wishful and Elleven. Since it's founding, TCNS has deployed a business model marked by creative momentum, consumer centricity and constant quest for excellence. Today, it provides a complete wardrobe solution to the contemporary Indian woman for multiple occasions. The company designs, manufactures, markets and retails a wide portfolio of women's branded apparel, footwear, cosmetics and accessories across different brands. Sold across India, Mauritius, Sri lanka and Nepal, TCNS has a dominant presence in the market with over 550+ exclusive brand stores, 2000+ large format stores, 1000+ multi-brand outlets, online brand stores and leading marketplaces.1. Greet and direct customers2. Provide accurate information (e.g. product features, pricing and after-sales services)3. Answer customers' questions about specific products/services4. Conduct price and feature comparisons to facilitate purchasing5. Cross-sell products6. Ensure racks are fully stocked7. Manage returns of merchandise8. Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)9. Inform customers about discounts and special offers10. Provide customer feedback to the Store Manager11. Stay up-to-date with new products/servicesSalary Range: 15000 to 18000/- Qualification: Intermediate and aboveJob Type: Full-timeSalary: ?15,000.00 - ?18,000.00 per monthBenefits:

  • Health insurance
Schedule:
  • Day shift
Supplemental pay types:
  • Performance bonus
  • Yearly bonus
Ability to commute/relocate:
  • Bangalore, Bengaluru - 560008, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • total work: 1 year (Preferred)

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Job Detail

  • Job Id
    JD2885474
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year