Customer Experience Leader
Job Description
- NPS, Market Research & Insights: Lead research projects, translate data into insights, collaborate on client strategies.
- Client & Relationship Management: Own and manage key client accounts, ensure satisfaction and retention.
- Customer Journey Mapping: Map and analyze customer journeys, recommend CX improvements.
- Team Collaboration & Strategic Inputs: Work cross-functionally, support leadership, contribute to thought leadership.
- Business Development: Identify and generate new business opportunities, build strong pipelines, create custom proposals.
Job Types: Full-time, Permanent
Pay: ?1,500,000.00 - ?1,800,000.00 per year
Benefits:
Health insurance
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Work Location: In person
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Job Detail
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Job IdJD3912016
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear