Customer Experience

Year    Chennai, Tamil Nadu, India
Airtel India
216 Current Jobs Openings
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Job Description


1) Service Delivery & data security Manage enterprise servers and collocation racks and SLAs. Implement infrastructure monitoring tools and practices. Coordination with Facility Management Team for Infrastructure availability reports & BMS reporting. 2) Customer Support Ensure quick and effective redressal of customer issues or escalations of problems in coordination with SAM and PM team. Work as Service Account Manager from Nxtra for GB customers and for need based 3) Vendor management

  • Monitor performance of vendors, outsourced partners and ensure quality standards.
  • Ensure availability of desired support from vendors and OEM partners.
4) Visitors and DC services Feedback \xe2\x80\xa2 Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits. \xe2\x80\xa2 Take customer feedback in the defined format and forward the feedback to the central SPOC. 5) Capacity Management \xe2\x80\xa2 Design and deploy dashboards for monitoring capacity availability and utilization of various DC Products .Identify and generate a report on capacity utilization for review by the management. \xe2\x80\xa2 Tracking existing network inventory of all Datacenter locations including all network elements, their connectivity configurations and periodic update of the same \xe2\x80\xa2 Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter locations. 6) Support functions \xe2\x80\xa2 Extend support to sales and marketing for Customer visits to Datacenter facilities. \xe2\x80\xa2 Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA \xe2\x80\xa2 Implement and retain customer in the manage services and colo domain. \xe2\x80\xa2 Provide monthly report to Revenue assurance department for customer deployed at Datacenter.

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Job Detail

  • Job Id
    JD3060318
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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