Customer Experience Partner
Job Description
Builds strong relationships with customers to gain an understanding of
their business, delivers excellent customer service and maximises sales
opportunities.
Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams. Ensures all products and services are sold to the customer to maximise profitability. Builds strong relationships with all stakeholders including offshore GSC teams. Is responsible for customer satisfaction and has experience with customer interaction. Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting. Handles incoming customer services queries, issues and exception management. May support the Customer Experience Partner and internal teams.
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Job Detail
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Job IdJD2873933
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNew Delhi, Delhi, India
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EducationNot mentioned
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ExperienceYear