Job Description

**: Customer Support Canara Bank

Roles:

1. *Agent:*

- Educational Qualification: Graduate

- Length of Professional Experience: Can be a fresher

- Responsibilities:

- Handle outbound and inbound calls to Bank staff.

- Achieve a minimum of 182 hours of login per month.

- Make a minimum of 50 calls per day.

- Conduct follow-up calls to branches or regional offices (ROs) for collecting MIS data and compliance details.

- Participate in specific campaigns involving calls to customers.

2. *Supervisor:*

- Educational Qualification: Graduate

- Length of Professional Experience: Minimum 1 year experience in call center activities

- Responsibilities:

- Provide guidance and supervision to the team of agents.

- Ensure adherence to call volume and quality standards.

- Oversee follow-up calls to ROs and branches.

- Manage data collection for MIS and compliance.

Contract Terms:

- The contract tenure is initially for 36 months, subject to renewal after evaluation.

- Either party can exit the contract with a 1-month notice period.

- The team composition should remain stable, with not more than 25% turnover during the contract period.

Language Requirements:

- Both agents and supervisors should be fluent in English, Hindi, and the local language of the state where they are posted.

Technical Skills:

- Basic knowledge of Excel and MS Word is required for both agents and supervisors.

Performance Metrics:

- Agents are required to achieve a minimum of 182 login hours per month and make a minimum of 50 calls per day.

- Login hours may be adjusted based on the number of working days in any given month.

Training:

- Agents need to undergo one day of soft skills training provided by the service provider (online or offline).

- An additional one-day training on the application will be provided by the service provider.

- The Client Bank will provide a comprehensive 7-day training program in the Banking domain.

Contact Number:

For further inquiries or information, please contact:

HR : A Ashik

8075488145.

Expertia AI Technologies