Job Description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world\'s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. Your day to day responsibilities will include: Should be able to set the targets for the renewals based on the month portfolio To support the branches for the retention, renewals & increase the branch revenue via price increase & up selling Compliant Management- To identify & resolve the customers complaints within the specific timelines Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts To provide recommendations & suggestions to the branch for the improvement Conduct regular review & terminate the non-revival accounts Should be able to analyze data and over the challenging areas to improve month-on-month performance. Should be able to share the monthly dashboard with the analysis and recommendations Requirements About the Role: Focus on the client retention, renewals & price increase & up selling Compliant Management- To identify & resolve the customers complaints within the specific timelines Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts To provide recommendations & suggestions to the branch for the improvement Conduct regular review & terminate the non-revival accounts Job Responsibilities: SPOC for Branch Renewals Total concentration on Renewal business only Sole Responsible On time CCM/SQS/SQA Timely Terminations Coordination between Customers & Operations Increase in Branch New Sales as Branch CSEs can focus only on New sales Reduction in Outstanding Lead Generation Key Result Areas: Advance Renewal Followup / CCM Customer Objection Handling - with the help of operation Renewal letter with PI Regular follow up for renewal and updation in Renewal portal OCC entry from Renewal portal Timely termination from renewal portal Outstanding followup SQA Competencies (Skills essential to the role): Clear communication skills. Attentiveness Ability to use positive language. Time management skills Data Analysis Educational Qualification / Other Requirement: Any Degree Benefits Are you interested Here\'s what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual\'s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

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