Job Description

What You’ll Do

• Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services.
• Participate in services presales activities, statement of work prioritizing, review and creation, position value of Cisco as part of a comprehensive outcome-based solution.
• Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple verticals.
• Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans.
• Creatively advocate current and new technologies solutions relevant to customer success.
• Build & maintain key CX and customer-partner relationships facilitating best-in-class customer experience.
• Mentor / develop other Engineers.
• Play the role of an individual contributor.

Decision Making / Impact

• Connect with Cisco internal, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success.
• Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery.
• Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap.
• Advisor to help customers in achieving business outcomes, operational, program, or service objectives.
• Mentorship impacts CX technical communities.

Role and specific responsibilities

• Contribute successfully to the areas of Customer Solution design; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Actively mentor and develop other Consulting Engineers.
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers.
• Provides technical expertise and guidance to resolve sophisticated customer problems in support of partner concerns.
• Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.
• Avenues for automation ideation; lead and work with a team of software programmers to implement automation ideas for delivery excellence and efficiency.
• Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.
• Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal.
• Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

• CCIE (preferably Route/Switch or Service Provider) or equivalent experience
• BS in Computer Science, Electrical Engineering, or equivalent experience
• 12+ years of experience in customer roles, within technical delivery, IT, or pre- sales product engineering
• You must be a self-motivated individual that is dedicated to exceeding client expectations
• Strong interpersonal skills
• Excellent written and oral communications skills for both technical and executive-level conversations
• Ability to present complex solutions/ideas across all levels of participants working in a team environment as both a leader and an individual contributor
• You will interact with and/or lead multiple cross-functional teams to achieve a common goal and build and maintain trust and relationships with customers as well as with Cisco team members

Technical Knowledge Expert level knowledge in at least 2, but not limited to, following areas:

• Service Provide Network Technologies: MPLS, Segment Routing, Traffic Engineering, Multicast, IP Internetworking & Optical Transport, Mobility (4G/5G) IP Transport Networks), Cisco IOS-XR
• Automation and Programming Skills: Python, Ansible, YANG, Netconf, REST API, Cloud or Virtual Infrastructure Networks, Unified Infrastructure, Programmable Networks, Cloud Orchestration and Automation.

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything – people, process, data, and things – and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices. We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco