Job Description

& Qualifications

• Release and catalog service parts in support of inquiry resolution globally for all North American models
• Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair
• Analyze current and past model engineering changes to determine service interchangeability between engineered parts
• Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database
• Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue
• Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met
• Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
• Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected
• Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.
• Support suppliers to assure part shipments are on time to support model launch timing
• Responsible for delivering departmental objectives related to customer inquiries, catalog quality, and releasing

Auto req ID
63203BR
Entity/Organization
FGBS- Ford Global Business Services
Area of professional exposure (technical skills)
Parts Cataloging, Service BOM, Supply Chain, Service Engineering, Dealership, Spare Parts industry
Education Qualifications
B.E., Diploma in Engineering
No. of years of experience
5 to 8 years