Job Description

Customer Collaboration Manager (Demand Planning)

General Information

Req #

WD00054671

Career area:

Sales Support

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Tuesday, July 25, 2023

Working time:

Full-time

Additional Locations:

• India - Karn\xc4\x81taka - Bangalore

• India - Karn\xc4\x81taka - BANGALORE

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big-huge.

We\'re not just a US$70 billion revenue Fortune Global 500 company, we\'re one of Fortune\'s Most Admired. We\'re transforming the world through intelligent transformation, offering the world\'s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions-not just the select few-experience our version of a smarter future.

The one thing that\'s missing? Well\xe2\x80\xa6 you...

Description and Requirements

Customer Collaboration Manager, North America Consumer Operations

This is a highly visible demand planning, operations, and account management role on a high-performance team whose objective is to achieve industry-leading consumer PC operations. Responsibilities include demand forecasting, supply commits, inventory planning, managing corresponding eCommerce operations. This role requires close collaboration with cross-functional groups such as business planning, product management, sales, marketing, supply chain, global business unit, and customer support teams which is paramount to achieve key objectives.

Responsibilities:

• Accountability for eCommerce specific supply/demand and operations management.
• E2E ownership of SKU lifecycle management including, forecasting, commits, CPFR and Finished Goods Inventory (FGI).
• Continuously improve forecasting techniques, method, and approach with the objective of achieving forecast accuracy.
• Evolve and maintain documentation and standard operating procedures for demand planning processes and IT system requirements.
• Own and manage the supply commit process for eCommerce/eCommerce D&H.
• Direct, plan and execute all Demand Planning operations for assigned projects / assignments associated to held accounts.
• Support the efforts of the 4P team in fulfilling their responsibilities to sell and install Lenovo products, offerings, solutions, and services.
• Conduct business analysis, decision support; proficiently utilize reporting systems for forecasting.
• Provide input to all levels of management direct and aligned on related problems and issues.
• Analyze complex or new situations; manage business solutions or implement new approaches, procedures, or processes.
• Influence and advise management on critical and strategic decisions or business issues related to held accounts.
• Must be able to mine, organize and consume large amounts of data, discern the key elements, and provide tracking of metrics to leadership.

Requirements:

• Minimum 7+ years of experience in the areas of supply chain, planning, or operations.
• - Any Graduate
• Ability to perform quickly and adapt as market dynamics change.
• Collaborative Planning, Forecasting and Replenishment (CPFR) experience.
• Knowledge of manufacturing and logistics principles.
• Excellent verbal, written, interpersonal communication skills are essential for all internal and external interactions.
• Ability to communicate with all levels of a customer organization, as well as with internal executives, explain critical concepts and ideas in a clear and concise manner.

Preferred:

• Goal-oriented, operationally disciplined, and initiative-driven, focused on continuous improvement.
• Strong organizational and project management skills with the ability to think strategically.
• Self-starter with strong work ethic.
• Excellent communication and presentation skills with the ability to effectively communicate with executive levels of management.
• Proficiency with Excel, Tableau, Qlik, Power BI, Anaplan, JDA, and SAP S/4HANA

Additional Locations:

• India - Karn\xc4\x81taka - Bangalore

• India - Karn\xc4\x81taka - BANGALORE

• India

• India - Karn\xc4\x81taka

• India - Karn\xc4\x81taka - Bangalore , * India - Karn\xc4\x81taka - BANGALORE

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