Job Description

Title: Customer Claims Representative

Job Location: Chennai, India

Our Department: Corporate

Are you ready to learn all about how different businesses within Trimble deliver solutions and help when their customers need a credit to their account to make things right? Are you passionate about doing the right thing in the right way for both the customer and Trimble? Then we invite you to apply.

What You Will Do

This highly visible support role will be responsible for day-to-day execution of credit and refund claims activities from Trimble Dealers and Customers worldwide. One of the main priorities for this role is to provide great customer service and turnaround completion time for all inquiries received in the Customer Claims queue while at the same time being able to research, confirm/ validate, obtain approval and complete the requests correctly.

The goal is to research all incoming inquiries, and confirm the information provided matches the records by reviewing Company records as well as Accounting transactions to determine the validity of the credit request and then make sure we have the correct approval to process/ complete the request. We obtain approvals if not included in the requests. The Customer Claims Management representative will inform the completion of the request back to the original submitter and/ or notify them of any issues we might come across which could cause a delay on the request completion. Regular contact with customers and dealers as well as internal departments and upper management is expected. This individual must represent Trimble with the highest degree of professionalism and integrity. We are seeking a highly motivated and detail-oriented individual to join us in this important work.

Effectively manage incoming communication via multiple channels (phone, email/inbox, support tickets, and Customer Relationship Management systems, e.g. Salesforce) from both internal and external customers; resolve all issues within established service-level agreements.

Review all credit and rebill requests, and communicate with customers regarding incorrect data, requesting additional information as necessary.

In-depth research on issues relating to shipping, billing, credits, order entry, systems, service contracts, customer accounts, and more.

Monitor and process all pre-approved credit programs on a regular basis.

Collaboration: Work with cross-functional teams, including sales, business finance, and customer service to gather information and validate requests. Communicate and interact both professionally and effectively to resolve questions or issues and provide support when required.

System Enhancements: Actively participate in system enhancement projects, testing and initiatives related to customer credits as requested. Contribute to the design and implementation of improved processes, automation, and tools to streamline the team\xe2\x80\x99s workflows.

Perform other related duties and projects as required and at the direction of management.

What Skills & Experience You Should Bring

High level of integrity and commitment to maintaining data confidentiality

2+ years of related experience in customer service or order management and accounting experience with a company that has significant dealer, distribution, and end user sales activities

Four-year degree in Accounting or related field preferred

Experience with a top tier Enterprise resource planning (ERP) system and Salesforce or other Customer Relationship Management (CRM) software

Strong attention to detail and ability to change direction or task quickly

Problem-solving and trouble-shooting capabilities

Order Management experience is a plus

Positive, service-oriented attitude

Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment and independently with minimal supervision

About Chennai, India Office

Trimble\xe2\x80\x99s values are: Belong, Grow & Innovate. We apply a flexible work arrangement that will vary for each office location. This is a hybrid role with expectation of 3 days a week in the office. This allows for flexibility for the employee while encouraging connection with other employees and meeting the needs of the business.

About Our Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com

Trimble\xe2\x80\x99s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble