Customer Care Services
Year Chandigarh, Chandigarh, India
Job Description
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Job Title: Customer Care Executive -Service Key Responsibilities:
- Customer Support: Respond promptly and professionally to customer inquiries via phone, email, or in-person, providing accurate information and assistance.
- Issue Resolution: Troubleshoot and resolve customer complaints or issues regarding vehicle performance, service, billing, or other concerns, ensuring prompt resolution and customer satisfaction.
- Product Knowledge: Develop a deep understanding of the company\'s products, features, and services to effectively address customer inquiries and provide relevant information.
- Service Coordination: Schedule service appointments for customers, coordinate with service departments, and ensure timely completion of vehicle maintenance or repairs.
- Documentation: Maintain accurate records of customer interactions, transactions, complaints, and resolutions using the company\'s CRM system or other designated tools.
- Feedback Management: Gather feedback from customers regarding their experiences with products or services, and relay this information to relevant departments for continuous improvement.
- Customer Relationship Management: Build and maintain positive relationships with customers, fostering loyalty and repeat business through excellent service and support.
- Proven experience in customer service or related roles, preferably within the automobile industry.
- Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Strong problem-solving abilities and the capacity to handle difficult or challenging customer situations with tact and diplomacy.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Detail-oriented with a focus on accuracy and efficiency in documentation and record-keeping.
- Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet customer needs.
- A genuine passion for automobiles and a commitment to providing exceptional customer service.
- Day shift
- Morning shift
- Performance bonus
- Diploma (Preferred)
- Customer service: 2 years (Preferred)
- CRE service: 2 years (Preferred)
- English (Preferred)
- Hindi (Preferred)
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Job Detail
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Job IdJD3283763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, Chandigarh, India
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EducationNot mentioned
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ExperienceYear