Provide first call resolution & build sustainable relationships & engage customers by taking the extra mile
Interact with UK-based customers, providing efficient and courteous service.
Address inquiries, resolve issues, and offer support related to motor insurance.
Responsible for ensuring that the customer\xe2\x80\x99s first experience is excellent and that the same level of service is provided at every point of contact.
Provide information, accept policies ensuring the customer has cover to meet their needs, problem solve, and make changes for existing and new policyholders.
Ensure any problems are resolved quickly and professionally and strive to retain customers who may be considering leaving us at renewal.
Follow department guidelines and procedures considering FCA requirements.
Strive for excellence in customer care, ensuring satisfaction and issue resolution.
JOB DETAILS Company: Admiral Solutions Process: UK Motor Insurance Post: Customer Care Representative