Job Description

Hiring For Customer Service Representative / UK Shift / CTC 4lac - Contact : JOBSHOP 9964080000

Responsibilities: Excellent English verbal and written communication skills Responds to queries from customer through chat to answer queries/inquiries, provide information, and handle complaints regarding the organization's products or services. Understands customer queries and responds to them ensuring that all queries/concerns are answered via web chat. Update account information and performs general maintenance upon customers' request. Understands customer's latent needs and maximizes opportunities to promote relevant products and services. Guides the customer to relevant web pages in the client website that offer the information they seek, if appropriate. Exhibits promptness and politeness using the appropriate language while answering customer queries. Target Oriented - Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards. Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional customer service Maintains data confidentiality and adheres to information security and compliance norms laidout. Skills: Excellent English verbal and written communication skills Excellent comprehension and organizational skills Ability to work independently, multi-task, and employ a systematic approach to work tasks Strong attention to detail and problem-solving skills Key Performance Indicators: Average Response Time First Call Resolution Customer Satisfaction Net Promoter Score Customer service/support, fresher, call centre, customer care. Job Types: Full-time, Fresher Salary: 22,000.00 - 27,000.00 per month Rotational shift Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred)