Customer Care Proffessional (voice)

Year    New Delhi, Delhi, India
HRRK Con. Services Private
4 Current Jobs Openings
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Job Description

  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.
At HRRK consultant Services Private Limited, we know that with the right backing, people and businesses have the power to progress in incredible ways. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.How will you make an impact in this role?
  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  • Build meaningful relationship through consultative questioning to ensure added value for the customer
  • Enhance our customers' experience by finding opportunities to offer products based on our Cardmembers' needs
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever-changing environment
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  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.
Job Types: Full-time, Regular / Permanent, FresherSalary: ?12,000.00 - ?18,000.00 per monthBenefits:
  • Cell phone reimbursement
  • Internet reimbursement
Schedule:
  • Morning shift
Supplemental pay types:
  • Performance bonus
Education:
  • Higher Secondary(12th Pass) (Preferred)

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Job Detail

  • Job Id
    JD2853910
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New Delhi, Delhi, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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