Job Description

Position Title: Customer Care Executive (Female)Qualification: GraduateExperience: Fresher /Min 2 years experience in retail outletsLocation: BangaloreAge: Below 30: Position Summary: Responsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer.Supervision Received and Exercised: Receive general supervision from Associate Store operations Managers.Principal Accountabilities: Customer Care:

• To interact with customers/clients and guiding them to make the right purchases.
• To ensure service after sales, and also customer satisfaction.
• To enlighten the customer of the Schemes running in the store.
• To help locate a customer in the store.

Key Accounts Management:

• Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.
• Solving problems of the Key Accounts

Customer Relations Management:

• Maintain & Analyze database of Customers.
• Identify areas of providing customized services to the various categories of customers.
• Analyzing the feedback of the customers and working on improving the service levels.
• Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.

Home Deliveries:

• Developing a system for operation of Home Deliveries.
• Continuously monitor and improve the processes for the smooth operation of Home Deliveries.

Handles Customer Complaints:

• Handles customer complaints on telephone.
• Solves customers' problems when they approach the Customer help desk

Job Type: Full-timeSalary: From ?17,000.00 per monthSchedule:

• Day shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)