Customer Care Executive

Year Vashi, Navi Mumbai, Maharashtra, India

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Job Responsibilities

Answer chats/E-mails/inbound calls or make outbound calls professionally to provide information about products and services
Promoting financial products of company
Listen and respond to customer’s needs and concerns
Handle complaints and escalations
Record customer query and actions taken
Resolving client queries within the defined time frame

Requirements Experience:

Qualification:

Graduate with basic knowledge of stock trading, financial markets, securities firms, AMC, insurance, etc.

Skills:

Ability to work in teams
Fluency in Hindi, English is a must and a regional language preferred
Basic computer knowledge (Microsoft, Excel, PowerPoint, etc)
Possess good organizational and time management skills
Should have knowledge of how financial firm operate and basic knowledge of financial markets
Experience in handling ticketing systems.
Problem solving skills
Proactive
Critical thinking
Interactive

CTC:

As Per Experience & Industry Standards

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