Job Description

Position Overview:

The Executive serves as the primary communication link between the bakery and its customers through online platforms. This role involves handling customer chats, feedback, and online orders via chats, and delivery platforms.

Key Responsibilities:

Handle all online customer interactions through chat, and calls in a professional manner.

Receive and record customer orders accurately and coordinate with production and delivery teams for execution.

Monitor for order updates, cancellations, and feedback.

Respond to customer feedback and resolve complaints promptly to ensure satisfaction.

Maintain order and feedback records in Excel or internal systems.

Prepare daily and weekly reports on customer queries, complaints, and resolutions.

Follow up with customers for feedback and maintain long-term relationships.

Skills Required:

Strong written and verbal communication skills (English preferred).

Basic computer literacy (MS Excel, WhatsApp Web, email).

Knowledge of online food ordering platforms.

Customer-oriented and patient attitude with good problem-solving skills.

Ability to multitask and coordinate with different departments.

Qualification & Experience:

Education: Any Degree Experience: 2 years in customer service, order coordination, or related roles.
Reporting To:

Operations Manager

Working Hours:

9 hours per day (as per shift schedule)
Work Location:

Bakery Head Office / Department Head
Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Education:

Bachelor's (Preferred)
Language:

English (Preferred)
Work Location: In person

Expected Start Date: 27/10/2025