Customer Care Executive
Year Surat, Gujarat, India
Job Description
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A Customer Service Executive (CSE) plays a crucial role in ensuring customer satisfaction and maintainingpositive relationships between a company and its clients. Let me provide you with a detailed description of theresponsibilities and tasks associated with this role: 1. Answering Phone Calls : As a CSE, you\xe2\x80\x99ll handle incoming phone calls from customers. Your goal is toprovide information about products and services, take orders, address complaints, and respond to queriesin a professional manner. 2. Order Management : You\xe2\x80\x99ll be responsible for taking and canceling orders. Additionally, you\xe2\x80\x99ll gatherdetails related to customer complaints and inquiries. 3. Record Keeping : Keeping accurate records is essential. You\xe2\x80\x99ll document interactions, transactions,customer complaints, inquiries, and comments. 4. Processing Orders and Forms : CSEs process orders, applications, and forms submitted by customers. 5. Administrative Support : When needed, you\xe2\x80\x99ll provide administrative support to other members of thecustomer care team. 6. Follow-Up : You\xe2\x80\x99ll follow up with customers to ensure their requests are addressed promptly andeffectively. Job Type: Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb925,000.00 per month Benefits:
+91 8733985685
- Provident Fund
- Day shift
- Diploma (Preferred)
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
- Surat, Gujarat (Required)
- Surat, Gujarat: Relocate before starting work (Required)
+91 8733985685
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Job Detail
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Job IdJD3245101
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear