Customer Care Executive Spanish

Year    New Delhi, Delhi, India
INDIECULTURE Services Pvt Ltd
1 Current Job Openings
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Job Description


Skills Marketing Email Communication skills Computer Skills Fluent ENGLISH writing and speaking Fluent Spanish writing Italian is a plus Job Summary Customer care specialists are responsible for handling email requests from new and existing customers regarding a variety of requests, mostly about deliveries of their orders. Using their knowledge of products services or technical support as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Agents are required with an intimate knowledge of how the products or services are being sold, have great communication skills and sales experience. Demonstrated success in sales and customer service is required in a call centre setup. Responsibilities and Duties

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications. Follow up to ensure that appropriate actions were taken on customers\xe2\x80\x99 requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Qualifications and Skills Graduate from any stream. E-commerce background is preferred. Excellent writing communication required. Efficient writing skills are required. English, Italian and Spanish speaking candidates only allowed. Spanish language is a must and should be proficient (read & write) Italian is a plus Basic Telephone Etiquettes MS Office Basic System Navigation Skills Customer Focus and Being Attentive Basic Tech Support Skill Trouble shooting Good reasoning and analytical skills Active listening skills Ability to comprehend the customer requirement well Benefits Willing to work in Rotational shifts Fixed - Sunday Off.
  • Health insurance
  • Paid leaves / Leave encashment
Job Types: Full-time Experience:
  • total work: 1 year (Preferred)
Job Type: Full-time Salary: From 935,000.00 per month Benefits:
  • Health insurance
  • Paid time off
Schedule:
  • Day shift
Supplemental pay types:
  • Yearly bonus
Language:
  • Spanish (Required)
  • English (Required)
Expected Start Date: 27/09/2020
  • Health insurance

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Job Detail

  • Job Id
    JD3019319
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New Delhi, Delhi, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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