Customer Care Executive
Job Description
We are looking freher candidate for Customer care executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Customer Support ExecutiveRequirements:Excellent interpersonal and written and oral communication skills.Computer skills.Job Types: Full-time, FresherSalary: ?13,679.00 - ?19,785.00 per monthBenefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Day shift
- Joining bonus
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Required)
- total work: 1 year (Required)
- Hindi (Required)
- English (Required)
+91 8273515387
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Job Detail
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Job IdJD2854754
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaket, Delhi, India
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EducationNot mentioned
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ExperienceYear