Job Description

Responsibilities:

1. Handle Customer Inquiries:

Respond to customer queries through phone calls, emails, or chat in a polite and professional manner.

2.

Provide Product/Service Information:

Explain company products, services, and policies clearly to customers.

3. Resolve Complaints:

Identify customer problems, provide appropriate solutions, and ensure issues are resolved promptly.

4. Maintain Customer Records:

Update and manage customer information accurately in CRM or database systems.

5. Follow Up:

Conduct follow-up calls to ensure customer satisfaction and problem resolution.

6. Escalate Complex Issues:

Forward unresolved or complex issues to higher departments when necessary.

7. Achieve Targets:

Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rate.

8. Collect Feedback:

Record customer feedback to help improve products or services.

9. Maintain Professionalism:

Communicate effectively and courteously, maintaining the company's reputation.

10. Coordinate with Other Departments:

Work with sales, technical, or operations teams to ensure seamless customer experience.

Regards

Ashika Kumari

7457911134

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

Provident Fund
Application Question(s):

What is your current location? What is your current inhand salary? What is your Age?
Work Location: In person