Customer Care Executive
Year Pune, Maharashtra, India
Job Description
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Job Summary:
We at Robu.In (Macfos Limited), are looking for smart candidates having good communication skills, good interpersonal skills, and who are able to handle stress/work pressures well. The candidate should possess good listening skills, with the ability to think quickly, make a recommendation or provide solutions to the customer\xe2\x80\x99s problem. A clear & pleasant speaking voice with fluency in English are required. We here at ROBU.IN are building a High-Performance team & have a vacancy for Customer Care Executive to join our team. Please note this is an entry-level position and is suitable for Candidates with at-least 1-2 years of experience in Customer Care profile.
Experience: 1-2 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred). Salary Range CTC: Rs.2,38,094/- per annum to Rs.3,00,343/- per annum. Educational Qualification: Any Graduate, Under-Graduate, 12th passed.
Required Skills:
The major skills and competencies required in a candidate are:
- Fluent communications skills: English (Both verbal and written).
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Basic Computer Knowledge, MS-Word/Excel/PowerPoint.
Job Responsibilities and Duties:
The responsibilities & duties of the Customer Care Executive would be:
- To handle the customer queries and escalations systematically, providing them with the best solutions.
- To handle the customer calls and tickets (emails).
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
- Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.
- The follow-up to ensure that appropriate actions are taken on customers/clients\xe2\x80\x99 requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.
Benefits:
- Limited Calls. No heavy call flow level, per day (mostly less than 40).
- Day Shift only.
- Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
- Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
- 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).
Job Features
Designation
Customer Care Executive
Qualification
Any Graduate or Under-Graduate, 12th passed.
Gender
Male/Female (anyone can apply).
CTC / Salary Range
Rs.2,38,094/- per annum to Rs.3,00,343/- per annum.
Experience
1-2 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).
Job Location
Dighi, Pune
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Job Detail
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Job IdJD3269273
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear