1.Manage large amounts of incoming phone calls
2.Build sustainable relationships and trust with customer accounts through open and interactive communication
3.Provide accurate, valid and complete information by using the right methods/tools
4.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
5.Keep records of customer interactions, process customer accounts and file documents
6.Follow communication procedures, guidelines and policies. Excellent negotiation skills.
7.Take the extra mile to engage customers Job Type: Full-time Salary: 910,000.00 - 915,000.00 per month Benefits:
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