Customer Care Executive
Job Description
**Job Title: Customer Care Executive** Salary Range:** 25,000k - 30,000k Experience:** 3-4 years (preferably in the logistics industry) location**Noida sec - 90 Responsibilities Provide exceptional customer service through various channels, including phone, email, and chat. Handle inquiries, concerns, and complaints from customers promptly and professionally. Collaborate with other departments to ensure timely and accurate resolution of customer issues. Maintain a comprehensive understanding of our products and services to effectively address customer queries. Utilize CRM tools to record and manage customer interactions, ensuring accurate and up-to-date information. Work closely with the logistics team to coordinate and track shipments, providing real-time updates to customers. Qualifications Proven experience as a Customer Care Executive, preferably in the logistics industry. Strong communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner. Excellent problem-solving skills and the ability to think critically in fast-paced environments. Bachelor\'s degree in a relevant field is a plus.
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Job Detail
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Job IdJD3266737
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear