Job Description

Dear Candidate, We are looking for call center executives in Noida Sector -16 location. A Call center Representative in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with client to make sure everyone quickly gets the help they need. 1. Handle a large volume of inbound and outbound calls in a timely manner by following the standard script for uniformity. 2. Identify customer\'s needs, research issues, resolve complaints, and provide solutions. 3. Maintain ownership of calls throughout the lifecycle of caller\'s request including follow-ups with escalation team. 4. Recommend improvements for systems and processes to boost organizational efficiency. 5. Updates job knowledge by studying new product descriptions; participating in educational opportunities. 6. Accomplishes sales and organizational mission by completing related results as needed. 7. Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. 8.Meet personal targets and work towards meeting team targets (Avg. Talk time, Staffing, Hold Time) 9. Flexible to work in shifts 24 x 7 & ready to extend the working hours in case of emergency (supply Outages). 10. Must be available to work some holidays and weekends. Desired Qualification & Agent Skills: A. Excellent communication & listening skills English & Hindi & Punjabi (Speaking). B. Bachelor\'s degree or equivalent C. Basic computer skills, MS office, Excel & Outlook D. Good knowledge of CRM practices & systems. E. Typing speed 35WPM with 95% accuracy F. At least 6 months experience in inbound call center. G. Strong multitasking, time management, and target achieving skills. H. Candidates from Oil & Gas industry would prefer. Salary: As per the market standards. Job Tyes: Regular/ Permanent, Full-time Schedule:

• Rotational Shift

Education:

• Bachelors (preferred)

Experience:

• Technical support :1 year (preferred)
• Total work: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English
• Hindi
• Panjabi

Job Location: Noida 16 Sector Job Type: Full-time Salary: Up to \xe2\x82\xb9200,000.00 per year Benefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Ability to Commute:

• Noida, Uttar Pradesh (Required)

Ability to Relocate:

• Noida, Uttar Pradesh: Relocate before starting work (Required)

Speak with the employer
+91 08810655199