Job Description

Company Overview V Job Consultancy is a highly professional recruitment firm that specializes in filtering jobs according to the specific needs of our clients. With a team of dedicated recruiters, we ensure that our clients find the right candidates for their business. With 11-50 employees, V Job Consultancy takes pride in offering superior job opportunities to job seekers. Visit our website at http://www.vjobconsultancy.com for more information. Job Overview We are hiring for the role of Customer Care Executive at V Job Consultancy, a leading BPO company. As a Customer Care Executive, you will be responsible for providing top-notch customer service and support to our clients. This is a full-time position based in Noida, Uttar Pradesh, India. Qualifications And Skills Junior: 1 to 3 years of experience in a similar role Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to handle challenging customer situations with empathy Knowledge of blended process, chat process, and BPO operations Proficiency in using customer service-related tools and software Ability to multitask and prioritize tasks effectively Attention to detail and ability to work under pressure Positive attitude and willingness to learn and grow Roles And Responsibilities Handle customer inquiries, complaints, and provide appropriate solutions Maintain a high level of professionalism and customer satisfaction Respond to customer emails, chats, and phone calls in a timely manner Assist customers in navigating our products and services Provide accurate information and updates to customers Upsell products and services to customers when appropriate Maintain detailed records of customer interactions and transactions Collaborate with other team members to resolve complex customer issues Follow company policies and procedures to ensure consistent service delivery

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