Customer Care Executive

Year Noida, Uttar Pradesh, India

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Desired candidate profile

2-3 years Experience in international BPO / Domestic BPO, specifically in a Voice, Backend and Email Handling process
Handle customer issues, escalation calls and coordinate with different functions, case management
Good communication (written and verbal) and comprehension skills in English
Willing to work in 24/7 environment
If the candidate is under graduate/ drop out with 1 year of voice process experience - then the profiles can be shared. The candidate should not be appearing for any exams up to next 6 months.
This is a night shift profile. So, make sure the candidate is available for Night shift.
The candidate should have voice process experience in international or domestic market
This is a contractual role for 6 months. Based on the performance during this 3 6 months, the further role would be decided.
Open to work on Indian Holidays and weekend shifts

Job description

Responsible for calling insurance companies in US to analyse the claims and follow up on outstanding Account Receivable (AR)
Capable to capturing denials
Appeal to insurances for pending claims
End to End knowledge of RCM (revenue cycle management) process

Team: Please set the expectation with the team that BU need Voice Call Centre Experience folks with healthcare industry knowledge.

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