Job Description

Job Brief: Customer care ExecutiveNationality Preferred: Female with Fluent English (Verbal and Written)The customer service executive is mostly responsible for attending to customer's needs and complaints to the best of their ability.His/her job description usually entails answering customers' phone calls to take orders, resolve complaints, and to answer to queries. It could also be to provide information to customers on multiple channels such as emails, whatsapp, phone calls, social media etcResponsibilities/ Role: Answer phone calls in a professional manner and provide information about products and services as required by the callers They are responsible for taking or cancelling orders, and obtaining details of customer complaints Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly Network with various departments and groups that are involved in customer support, orders, and processing Follow communication procedures, guidelines and policies Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionSkills/ requirements: Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Familiar with computers and MS office Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skillsJob Types: Full-time, Regular / PermanentSalary: ?12,000.00 - ?18,000.00 per monthSchedule:

• Day shift

• Customer care Executive: 2 years (Required)

• Fluent English (Verbal and Written) (Required)