Customer Care Executive
Year New Delhi, Delhi, India
Job Description
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
- Answer inbound customer calls
- Handle renewals and cancellations
- Provide account information and status
- Flexible schedule
- Day shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
- New Delhi, Delhi (Preferred)
- New Delhi, Delhi: Relocate before starting work (Preferred)
+91 9785668311
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
Sales Executive customer care executive non voice Voice Process
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab) -
Telecing Tech Support Tech sales Logistice Telesales Executive
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab)
Job Detail
-
Job IdJD3147252
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationNew Delhi, Delhi, India
-
EducationNot mentioned
-
ExperienceYear