Customer Care Executive
Year Mumbai, Maharashtra, India
Job Description
Position : Customer care Executive
Experience : 3+ years
Location : Mumbai
- Taking calls from Customers, answering questions, or addressing any concerns they may have.
- Handle many inbound & make outbound calls to & from Customers. Addressing customer questions from various mediums, call, email & Chat.
- Creating Tickets for each queries received via various mediums & updating the records properly
- Making reports EOD basis
- Graduate Minimum, Postgraduate would be an advantage.
- Should have a minimum of 3 years of experience into calling.
- Should be a clear and effective communicator.
- Computer Skills
- Knowledge of CRM Systems
- Should be proactive in identifying problems and suggesting solutions.
Timing: 12 Hours Shift
Working: WFO from (Mon \xe2\x80\x93 Sat) WFH (Sun)
Working days: Monday to Sunday \xe2\x80\x93 to be given a week off mid-week
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Job Detail
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Job IdJD3255544
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear