Job Title : Customer Care Executive.
Location : Kalyan.
Job Overview -
A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.
Education - Any Graduate, with MBA can be preferred.
Skills (Technical / Computer / Soft skills etc.) - Must have excellent computer skills excel, word etc.
Knowledge and Experience - Excellent Communication Skill - 3-6 yrs work experience preferable in real estate / retail industry.
Responsibilities
\xef\x82\xb7 Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
\xef\x82\xb7 Sending Reports & Analyzing.
\xef\x82\xb7 Event Organizing. (Marketing)
\xef\x82\xb7 Events for retail Partners. (Retail Operations)
\xef\x82\xb7 Looking after fit out work of brands. (Operation)
\xef\x82\xb7 Coordinating with MEP, Security, House Keeping & Parking Team.
\xef\x82\xb7 Making Snag reports.
\xef\x82\xb7 Coordinating with Project team for Mall renovation work.
\xef\x82\xb7 Weekly meetings with the out source team members.
\xef\x82\xb7 Customer service \xe2\x80\x93 CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
\xef\x82\xb7 Retail relations \xe2\x80\x93 CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
\xef\x82\xb7 Government compliance \xe2\x80\x93 Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
\xef\x82\xb7 Credit control assistance \xe2\x80\x93 CCE is responsible for financial aspects of the Mall which including rent , CAM , Utilities collection, parking collection
\xef\x82\xb7 Retail and service provider Communication \xe2\x80\x93 Responsible can effectively communicate with a diverse group of individuals, including property management, retail management,
Records , Reports and inventory \xe2\x80\x93CCE need maintain track inventory, record , record day to day operations SOPS , and other administrative tasks.



Experience
3 - 6 Years


Salary
Not Disclosed


Industry
Front Office / Reception/Computer Operator/Assistant


Qualification
Other Bachelor Degree, B.B.A, M.B.A/PGDM


Key Skills
Microsoft Excel Microsoft Word Excellent Communication Skill Customer Care



About Company




Contact Person
Miss. Leena Avhad


Address
201, 2nd Floor, Dattmesh Apt., DATT Mandir Road, Opp. Thane Bharat Sahakari Bank, Chendani Koliwada


Mobile
9820500760


Email ID
milliconconsultants@gmail.com