Job Description

Customer service: Answer customer queries by phone, email, or chat, and provide information to help customers use a product or service Customer retention: Proactively engage with customers to build loyalty and enhance retention Customer feedback: Gather customer feedback and share it with product development, sales, and marketing teams Technical issues: Analyze and report product malfunctions, and follow up with customers to ensure their issues are resolved New features: Inform customers about new features and functionalities Training: Train junior customer service representatives Teamwork: Work with internal teams to resolve customer issues Customer complaints: Monitor customer complaints on social media and reach out to provide assistance Customer satisfaction: Ensure customers are satisfied so they are more likely to come back Company image: Build a positive image of the company by helping customers
Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Technical support: 2 years (Preferred) total work: 2 years (Preferred) Customer service: 2 years (Preferred)
Language:

Malayalam (Required)
Work Location: In person