Customer Care Executive
Year Jubilee Hills, Hyderabad, Telangana, India
Job Description
* Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database. Areas of responsibility would be:
- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in the system or forwarding requests.
- Sell additional services by recognizing opportunities and explaining the benefits of additional features.
- Maintain a call centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance the organization's reputation by accepting ownership of any existing and new requests
- Mandatory fluency in English, Hindi, Kannada, Gujarati, Assamese and Bengali.
- Health insurance
- Life insurance
- Rotational shift
- Overtime pay
- Performance bonus
- Jubilee Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Preferred)
- Gujarati (Required)
- Kannada (Required)
- Bengali (Required)
- Tamil (Preferred)
- Assamese (Required)
+91-XXXXXXXXXX
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Job Detail
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Job IdJD2913784
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJubilee Hills, Hyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear