Customer Care Executive

Year Jaipur, Rajasthan, India

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Customer Care Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Regular / Permanent Salary: 910,000.00 - 920,000.00 per month Schedule:

Ability to commute/relocate:

Jaipur - 302017, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

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