Job Description

Job Title: Customer Care Executive Location: Lakdikapool Hyderabad Company: Trends Edge Technologies Position Type: Full-Time Compensation: Competitive Salary + Incentive Package Experience: Minimum 3 years (Preferred) Education: Any Graduate Languages: Telugu, English, Hindi : As a Customer Care Executive at Trends Edge Technologies, you will play a crucial role in ensuring our customers receive the highest level of support and assistance. You will be responsible for handling inbound customer inquiries and providing solutions that exceed their expectations. This role requires a minimum of 3 years of experience in customer support and proficiency in Telugu, English, and Hindi languages. Key Responsibilities: Responding to customer inquiries via phone, email, or chat in a professional and timely manner. Providing accurate information, troubleshooting, and resolving customer issues. Maintaining a high level of customer satisfaction through excellent communication and problem-solving skills. Documenting and updating customer records accurately. Collaborating with team members to ensure a seamless customer support experience. Meeting or exceeding performance targets and goals. Requirements: Minimum of 3 years of experience in inbound customer support (preferred). Proficiency in Telugu, English, and Hindi languages. Strong written and verbal communication skills. Excellent problem-solving abilities and attention to detail. Ability to work effectively in a team environment. Basic computer skills and familiarity with customer support software. Selection Process: Candidates will undergo a rigorous selection process to ensure we have the best talent on board: Screening: All applicants will be screened based on their qualifications and experience. Written Test: Qualified candidates will be required to take a written test, where they must compose a minimum of 120 words within 120 seconds on a random question or topic related to any subject. Voice Screening: Candidates will undergo a voice screening to assess their accent proficiency in Hindi, English, and the regional language. Interviews: Shortlisted candidates from the above steps will be invited for interviews to further evaluate their suitability for the role. How to Apply: If you meet the requirements and are excited to join a dynamic team, please submit your resume and a cover letter to [HIDDEN TEXT] with the subject line \'Customer Care Executive Application - [Your Name]\'. Include your contact information and availability for an interview. Trends Edge Technologies is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Join us at Trends Edge Technologies and be part of a growing company where your contributions make a difference in the lives of our customers. We look forward to receiving your application!

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