Customer Care Executive
Year Guwahati, Assam, India
Job Description
Full
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Day shift
- Yearly bonus
- Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Required)
- Technical support: 1 year (Required)
- total work: 1 year (Required)
- Customer service: 1 year (Required)
- Hindi (Required)
- English (Required)
+91-XXXXXXXXXX
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Job Detail
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Job IdJD3084873
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGuwahati, Assam, India
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EducationNot mentioned
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ExperienceYear