Job Description

: As a Customer Care Executive will play a crucial role in addressing and resolving customer queries related to Postpaid and Prepaid services. This position requires individuals with a strong background in customer service and effective communication skills. Responsibilities: 1. Customer Query Resolution: - Address and resolve customer inquiries and concerns regarding Postpaid and Prepaid services. - Ensure timely and accurate information is provided to enhance customer satisfaction. 2. Communication Excellence: - Maintain excellent communication skills to interact with international customers. - Ensure clarity and professionalism in all customer interactions. 3. Shift Flexibility: - Adhere to 24*7 rotational shift timings to provide seamless support to customers. - Work efficiently in a dynamic and diverse work environment. 4. Interview Process: - Participate in virtual interviews, including HR and Operations rounds, to demonstrate your skills and suitability for the role. Pickup and drop facilities for employees. Requirements: - Graduates (if Fresher) or HSC for experienced candidates. - Ability to work in a 24*7 rotational shift environment. - Excellent communication skills for international voice interactions. Work Location: LOMA IT Park, Ghansoli Note: This position requires employees to work from the office. Job Types: Full-time, Fresher Salary: \xe2\x82\xb930,000.00 - \xe2\x82\xb933,000.00 per month Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person