Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends
Strong problem solving abilities
Job Type: Full-time
Pay: ₹10,298.99 - ₹17,608.82 per month
Benefits:
Provident Fund
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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