Job Description

espond to customer queries via phone, email, chat, or in-person promptly and professionally. Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions. Maintain customer records by updating account information and tracking interactions. Provide accurate, valid, and complete information using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams when necessary. Gather customer feedback and share it with relevant departments to improve service quality. Assist with placing orders, processing refunds, or handling returns. Meet performance metrics such as customer satisfaction, response time, and resolution time.
Job Types: Full-time, Permanent

Pay: ₹10,224.35 - ₹21,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment
Schedule:

Day shift
Work Location: In person

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