Job Description

Role Overview:

As a Customer Care Tele Executive at Trucare, your primary focus will be to deliver outstanding

customer service through efficient handling of inquiries and issues. You will play a vital role in building

and maintaining customer relationships by responding to inquiries, resolving complaints, and providing

information about our wide range of products.

Key Responsibilities:

1. Customer Interaction:

o Manage inbound and outbound calls to assist customers with their queries regarding

our products and services.

o Provide accurate information and solutions effectively and professionally.

2. Problem Resolution:

o Address and resolve customer complaints by providing appropriate solutions and

alternatives within the time limits.

o Escalate unresolved issues to the appropriate internal teams when necessary.

3. Record Maintenance:

o Maintain comprehensive and accurate records of all customer interactions and

transactions.

o Update and verify customer details in the database to ensure data accuracy.

4. Collaboration and Feedback:

o Collaborate with team members and other departments to enhance the overall

customer experience.

o Provide constructive feedback to management about common customer issues and

potential improvements.

5. Commitment to Service Excellence:

o Achieve a high level of customer satisfaction and strengthen customer loyalty with

professional service.

o Adhere to company protocols, procedures, and quality standards in every interaction.

Qualifications and Skills:


Graduate


Previous experience in a customer service role, preferably in a call center setting.


Excellent English verbal and written communication abilities.


Strong problem-solving skills and attention to detail.


Capability to manage difficult situations and customers with patience and diplomacy.


Proficient in using MS Office and CRM software.


Effective multitasking and time management capabilities.

Personal Attributes:


Empathetic listener with a passion for customer service.


Positive attitude and capable of working as part of a collaborative team.


Dependable with a strong sense of integrity and commitment.

Working Conditions:


Flexibility to work on shifts and accommodate various customer time zones as necessary.

Contact - 9910965244 (Whatsapp)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Problem Solving: 3 years (Preferred)
• Query Solving: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• CRM software: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9910965244