Customer Care Executive
Year Delhi, Delhi, India
Job Description
Skills & Qualifications
- A bachelor's degree in
- A minimum of 1-2 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Basic knowledge of MS Office - especially MS Excel.
- Excellent communication, negotiation and presentation skills.
- Impeccable command of the English language.
- Attend customers by call, message or chat and give them best possible reply to satisfy their shopping experience.
- Candidate must be able to do B2B & B2C sales calls .
- Previous Calling Experience is considered to be extra advantage.
- . * Customer handling over the calls and support them to know about their order status.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team. Customer Support Executive
- Abandoned Checkout Calling
- Non-Delivery Report (NDR) of Products
- Order Confirmation
- Reviews from Customers
- Interakt Queries Handled
- Day shift
- New Delhi, New Delhi - 110034, Delhi: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
+91 8595515183
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Job Detail
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Job IdJD2870814
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear