Customer Care Executive
Year Calicut, Kerala, India
Job Description
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Key duties and responsibilities
+91 9846599299
- Responding to customer inquiries: This involves answering phone calls, emails, and messages from customers seeking assistance or information regarding products, services, orders, or account issues.
- Resolving customer issues: Customer Care Executives are tasked with identifying and resolving customer problems or complaints in a timely and satisfactory manner. This may involve troubleshooting technical issues, processing returns or refunds, or escalating complex issues to higher levels of support.
- Providing product or service information: Customer Care Executives should possess comprehensive knowledge of the company\'s products or services to effectively address customer inquiries and provide accurate information.
- Maintaining customer records: Keeping detailed records of customer interactions, inquiries, complaints, and resolutions is essential for tracking customer issues and ensuring follow-up as needed.
- Handling escalated cases: Some customer issues may require escalation to higher levels of management or specialized departments within the organization. Customer Care Executives may be responsible for escalating such cases and ensuring they are resolved satisfactorily.
- Offering proactive assistance: Anticipating customer needs and offering proactive assistance or solutions can help enhance the overall customer experience and foster long-term customer loyalty.
- Upholding company policies and procedures: Customer Care Executives must adhere to company policies and procedures while interacting with customers and handling their inquiries or issues.
- Continuous improvement: Continuously seeking feedback from customers and identifying areas for improvement in products, services, or customer support processes is crucial for enhancing overall customer satisfaction.
- Cell phone reimbursement
- Day shift
- Performance bonus
- Yearly bonus
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
+91 9846599299
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Job Detail
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Job IdJD3244024
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalicut, Kerala, India
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EducationNot mentioned
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ExperienceYear