Job Description

Job Overview We are looking for a Customer Care Executive to join our team. As a Customer Care Executive, you will be responsible for providing excellent customer service to our clients. This is a full-time position based in Bangalore. The salary range for this role is competitive and will be based on your qualifications and experience. Qualifications And Skills Previous experience in a customer service role or similar position Excellent verbal and written communication skills Ability to empathize with customers and provide appropriate solutions Strong problem-solving and decision-making ability Good organizational and multitasking skills Attention to detail and accuracy Ability to work effectively in a team environment Proficiency in using customer service software and tools Flexibility to work in shifts including weekends and holidays High school diploma or equivalent Roles and Responsibilities Handle incoming calls and respond to customer queries in a professional and timely manner Provide accurate information and address customer concerns or complaints Ensure customer satisfaction by effectively resolving issues and escalating unresolved problems to the appropriate department Maintain a high level of knowledge about our products and services Identify and escalate priority issues and trends to the team lead or management Follow communication scripts and guidelines when handling different topics Keep records of customer interactions, transactions, comments, and complaints Collaborate with other team members to ensure consistent and exceptional customer service Skills: teamwork,customer care executive,customer service,problem-solving,decision-making,verbal and written communication,customer service software,multitasking,attention to detail,bpo,high school diploma,flexibility,bpo call center,empathy,bpo hiring,organizational skills

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